This is advantageous in that these documents can be found and used instantly, regardless of location. These days, most documents are developed and stored in an electronic format. The process of records management includes the archiving, administration, and control of digital and/or written documents. Related: What Are Organisational Skills? (Types and Examples) Records and document management In addition to promptly responding to queries, you will also be expected to coordinate appointments, which requires a high level of time management and organisational skills. Therefore, multitasking is an important administrative skill. One minute, you are composing a text, when an urgent client e-mail arrives, and then the phone rings enquiring about another urgent matter. Related: A guide to the benefits of visitor management systems (VMS) Organisational skillsĪdministrative work can sometimes require balancing a large number of tasks with tight deadlines. In addition to this, some companies may also require social media management skills or knowledge of content management systems and statistics programs, so it's best to have a cursory knowledge of these programs too. You will be expected to create spreadsheets, type e-mails, and/or write documentation, and thus, you should be familiar with commonly used software. Computer literacyįor an administrative assistant, a computer is one of the best and most useful tools to use. Some companies make administrative assistants sign a confidentiality agreement before taking up a position to ensure that sensitive information remains secret. All this information is highly confidential and your actions need to indicate to the company that you can be trusted to keep it to yourself. If you work in accounting, you might find out about losses and red figures in the company's finances before others in the company are made privy to this information. For example, you may be the first to know when layoffs are coming, or you may be responsible for setting up important meetings. As an administrative assistant, you will gain unparalleled insights into the present and future actions of your company and customers. Perhaps the most crucial administrative skill is discretion because this is how you develop a trusting relationship with others. Administrative assistants should be articulate and able to convey messages clearly and purposefully. In addition, the role requires you to be good at expressing yourself in a polite and cordial manner. Administrative assistants are in constant contact with both customers and clients, and so should be able to respond quickly to enquiries. Administrative assistants are often responsible for handling telephone calls and emails, and the ability to manage company correspondence professionally and quickly is the hallmark of a good administrator. To be a successful administrator, you should be proficient in both written and verbal communication. Examples of administrative skills Written and oral communication Depending on the industry and field of work, the administrative skills required also vary. This could mean duties such as filing, meeting visitors and stakeholders, answering telephone enquiries, inputting data and compiling documents or presentations.Īdministrative jobs are not limited to any industry or field and are omnipresent in the job market. What are administrative skills?Īdministrative skills are required to complete actions related to the management and running of a business. In this article, we explore what administrative skills are and why they're important, and how you can learn and improve them. It's no surprise that administrative professionals now are required to perform a variety of different tasks. Increasing digitalisation and implementation of new technologies set the stage for newer and more advanced administrative skills. Applicants to administrative fields are often confronted with ever-changing requirements.
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